Customer Service

Hours of operation
The Library Shop is open Monday through Saturday from 10am to 6pm.
Office hours are 9am to 5pm, Monday to Friday.
For more information please call 212-930-0869 or email us at

Payment Options
For all in-store, online, and phone orders the Library Shop is happy to accept Visa, Mastercard, American Express and Discover as payment.

Shipping Options Domestic
All orders within the continental United States are shipped standard ground unless otherwise specified by the customer. Most in-stock merchandise will be shipped within 7 business days.
Standard Ground
$6.95 Flat Fee

For information about Expedited Shipping, please call 212-930-0869 during regular office hours. In-stock items only.
Please note that over-sized items will incur a surcharge of $15.00. Surcharge alert will appear in the description of item.

Shipping Options Overseas
Unfortunately, The Library Shop can not fill Canadian or any other international orders.

Discount Codes

Stacking discount codes is not permitted. Only one offer can be used at a time. 

Returns & Exchanges
If you are not completely satisfied with an item you purchased, you may return it within 30 days along with your receipt, in the original packing materials if possible. Returned items must be in saleable condition. If the merchandise is damaged or defective at the time of delivery, please contact Customer Service for instructions. We will be happy to provide an exchange or refund as you wish. Please note that we cannot refund shipping or gift-wrapping fees.

Items should be mailed to:
The New York Public Library Shop
11 west 40th Street, Room 67
New York, New York 10018
Attention: Returns

Friends & Corporate Members
Friends of The New York Public Library receive a 10% discount on all purchases excluding gift certificates, gift wrapping and shipping. Enter your Membership discount code. (Please note: this is not a Library Card number) just before checkout to receive your discount. Corporate Members receive the same discount with the same limitations when they enter their Corporate Discount Code.

To support the Library and its important work join today and receive your discount immediately on all your purchases. For more information http/